Cookie Policy

Effective Date: May 7, 2025
Last Updated: May 7, 2025

INTRODUCTION

This Cookie Policy explains how Hael Global Limited ("Hael," "Hael Global," "we," "us," or "our") uses cookies and similar technologies when you visit our website www.heal.ai ("Website") or interact with our services. This policy provides you with clear and comprehensive information about the cookies we use, how they work, and how you can manage them.

This Cookie Policy should be read alongside our Privacy Policy and Terms and Conditions, which provide additional information about how we process your personal information.

WHAT ARE COOKIES?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit websites. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies help enhance your browsing experience by allowing websites to remember your preferences, understand how you use the site, and offer personalized content and services.

Cookies are not harmful to your devices and do not contain viruses or malware. They cannot access other information on your device.

TYPES OF COOKIES WE USE

We use different types of cookies for various purposes. Depending on their function and purpose, cookies can be classified as follows:

Essential Cookies (Strictly Necessary)

These cookies are essential for the proper functioning of our Website and enable you to navigate and use its features. Without these cookies, certain services you have requested cannot be provided. These cookies do not gather information about you that could be used for marketing or tracking your browsing activity on other websites.

Examples of essential cookies include:

Cookies that enable our Website to remember information when you navigate between pages during a session
Cookies that keep you logged in to secure areas of our Website
Cookies that enable shopping cart functionality

Preference Cookies (Functionality)

These cookies allow our Website to remember choices you make and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.

Examples of preference cookies include:

Cookies that remember your language or region preference
Cookies that remember your font size or color scheme preferences
Cookies that enable customized content

Analytics Cookies (Performance)

These cookies collect information about how visitors use our Website, such as which pages are visited most often and if they receive error messages. The information collected by these cookies is aggregated and anonymized, which means we cannot identify you personally. We use this data solely to improve how our Website works.

Examples of analytics cookies include:

Cookies that track which pages are most popular
Cookies that record how long you spend on each page
Cookies that help us understand how visitors navigate through our Website

Marketing Cookies (Targeting)

These cookies are used to track visitors across websites and display ads that are relevant and engaging for individual users. They remember that you have visited our Website and may share this information with third parties, such as advertisers.

Examples of marketing cookies include:

Cookies used by social media platforms (like Facebook and Twitter) when you share our content
Cookies that help us target advertisements based on your interests
Cookies that measure the effectiveness of our advertising campaigns

Third-Party Cookies

Our Website may feature content from third-party services, such as embedded videos or social media sharing buttons. These third parties may set their own cookies on your device. We do not control these cookies and recommend that you check the privacy policies of these third parties to understand how they use cookies.

HOW WE USE COOKIES

We use cookies for several purposes, including:

To ensure the website functions properly: Essential cookies help make our Website usable by enabling basic functions like page navigation, login functionality, and access to secure areas.
To enhance user experience: We use cookies to remember your preferences and settings, such as language preference and display settings, to provide a more personalized experience.
To improve our Website: We use analytics cookies to understand how visitors interact with our Website, which helps us improve its functionality, design, and content.
To provide relevant advertising: Marketing cookies help us and our advertising partners deliver advertisements that are relevant to your interests.
To enable social media functionality: Cookies allow you to share our content on social media platforms and interact with our social media features.

LEGAL BASIS FOR USING COOKIES

We process your personal data collected through cookies based on the following legal grounds:

Consent: For non-essential cookies (preference, analytics, and marketing cookies), we rely on your consent, which you can provide through our cookie banner when you first visit our Website.
Legitimate Interests: For essential cookies, we process data based on our legitimate interests in ensuring the proper functioning and security of our Website.

COOKIE CONSENT

When you first visit our Website, you will be presented with a cookie banner that allows you to:

Accept all cookies
Decline non-essential cookies
Customize your cookie preferences through our Preference Center

You can change your cookie preferences at any time by clicking on the "Cookie Settings" link in the footer of our Website.

MANAGING COOKIES

In addition to the cookie management tools we provide on our Website, most web browsers allow you to control cookies through their settings. Please note that if you choose to block certain cookies, some features and functions of our Website may not work properly.

Here's how you can manage cookies in different browsers:

Google Chrome

Click the menu icon in the top right corner
Select "Settings"
Scroll down and click on "Privacy and security"
Click on "Cookies and other site data"
Choose your preferred cookie settings

Mozilla Firefox

Click the menu icon in the top right corner
Select "Options" or "Preferences"
Click on "Privacy & Security"
Under "Cookies and Site Data," choose your preferred settings

Safari

Click on "Safari" in the menu bar
Select "Preferences"
Click on the "Privacy" tab
Choose your preferred cookie settings

Microsoft Edge

Click the menu icon in the top right corner
Select "Settings"
Click on "Cookies and site permissions"
Click on "Manage and delete cookies and site data"
Choose your preferred cookie settings

Internet Explorer

Click the "Tools" button
Select "Internet options"
Click on the "Privacy" tab
Use the slider to choose your preferred privacy settings

You can also visit www.allaboutcookies.org for more information about cookies and how to manage them.

DO NOT TRACK SIGNALS

Some web browsers have "Do Not Track" features that allow you to tell websites not to track your online activities. These features are not standardized, and websites can interpret these signals differently. We currently do not respond to Do Not Track signals. However, you can manage your cookie preferences as described above.

CHANGES TO OUR COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated "Last Updated" date. If we make significant changes, we will notify you through a prominent notice on our Website or by email (if you have provided us with your email address).

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:

Hael Global Limited

86-90 Paul Street,

London, England,

EC2A 4NE

Email: hello@hael.ai